Bruce Clay, Inc. Simi Valley, CA (Remote)

Software Engineer, 05/2024 - 06/2026

Software Engineer (Contract), 08/2023 - 05/2024

• Refactored content generation pipeline from OpenAI to AWS Bedrock using Python, Django, and AWS Lambda, improving output acceptance rate by 24% and reducing API errors by 42%.
• Created additional tools for a public-facing AI-powered content creation suite, including prompt engineering, using Python, Django, Openai, and Pydantic, reducing content creation costs by 67%.
• Refactored the UI to improve mobile responsiveness and simplify workflows, increasing user engagement by over 20% and increasing inbound leads for the SEO sales team by 12%.
• Built an analytics integrations hub for cross-platform data reporting; reduced manual reporting time by 80% and enabled automated client-ready PDF generation.
• Resolved 100+ compiler warnings and errors in a legacy Elixir/Phoenix codebase, cutting compile time by over 70% and stabilizing the development workflow for faster iteration.

Shield HealthCare Valencia, CA

Senior Training Specialist, 06/2014 - 11/2022

• Selected, implemented, and administered an LMS, e-learning authoring tool, content library, virtual training platform, and adoption platform.
• Built and maintained a 1000+ article knowledge base that reduced supervisor intervention by 40%, enabling agents to resolve more issues independently and freeing team leads for higher-value work.
• Combined blended learning strategies with a comprehensive curriculum overhaul to reduce agent time-to-proficiency by 83%—from 6 months to 1 month—over three years.
• Engineered and executed a comprehensive corporate learning curriculum overhaul, utilizing data-driven diagnostics to reduce agent time-to-proficiency by 83% (from 6 months to 1 month).
• Architected and launched the organization's first scalable eLearning, virtual training, and performance support infrastructures, expanding system reach 4x through reusable digital content architecture.
• Constructed and maintained an enterprise-level 1,000+ article knowledge base system, cutting manual supervisor support interventions by 40% through optimized information architecture.

Montecito Bank & Trust Santa Barbara, CA

Training Specialist II, 04/2010 - 06/2012

Training Specialist I, 04/2009 - 04/2010

• Replaced legacy training tools with modern LMS and e-learning platforms, accelerating course development by 40% and reducing admin time by ~10%, while improving compliance tracking across 9 branches and 2 corporate headquarters.
• Designed training for 10+ software, regulatory, and product launches—reducing post-rollout support volume by 18% and improving adoption rates across the organization.
• Migrated learning tools to modern LMS and e-learning platforms, accelerating course development by 40% while improving compliance tracking across 9 branches and 2 corporate headquarters.
• Designed learning for 10+ software, regulatory, and product launches—reducing post-rollout support volume by 18%.